Customer Service Representative
EATON - Jackson, MI

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Eaton Corporation in Jackson, Michigan is seeking a Customer Service Representative for the East Avenue Facility.

This position functions as a quote and order processor. Primary goal is to process quotes and orders efficiently and effectively to maximize customer satisfaction by ensuring we meet our quality and on time delivery commitments.

A. Process multiple customer quotes and orders driving to meet monthly intake plan.
B. Process and maintain Quotes and Orders utilizing various internal systems.
C. Learn and then train others on how to update and manipulate customer websites as required for quotes and orders.
D. Process customer order changes by updating the order fulfillment system. Collaborating with production planning if necessary.
E. Collaborate with Account Managers and customers to resolve purchase order discrepancies. Utilize the service request process for tracking and resolutions.
F. Work closely with Pune team to ensure they are trained on customer portals and proofreading procedure for assigned customers. Identify and resolve any customer issues that arise due to order processing errors.
G. Know and apply terms of Long Term Agreements for assigned customers for order fulfillment. Develop and maintain customer information documents for other team member’s use / cross training.
H. Update large quote and order log for follow up and tracking purposes.
I. Perform other tasks/duties as assigned.

About this company
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Eaton is a power management company with 2013 sales of $22.0 billion. Eaton provides energy-efficient solutions that help our customers...