Customer Service Representative
EHEALTH - Dallas, TX

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Innovative Healthcare Company Seeks Solid Customer Service Representatives In Their Dallas, TX Call Center !

The Customer Service Representative is responsible for answering all incoming calls from clients and patients, responding to these calls appropriately, while maintaining a professional, courteous demeanor. And will also ensure that appropriate charges, diagnosis and level of service are identified for services rendered and documented according to Corporate and Carrier compliance guidelines.

Essential Duties and Responsibilities:
  • Maintain a professional, courteous demeanor with patients, their agents, insurance companies and any other individual who may contact the business office.
  • Interact with other staff members to resolve problems and must ensure that all communication is positive and productive.
  • Maintain confidentiality at all times whether in reference to confidential financial information or as it relates to medical information for specific patients.
  • Adhere to all company policies and procedures.
  • Schedules priorities to meet deadlines as determined by supervisors, managers and directors.
  • Adhere to all company policies and procedures.
  • Adherence to and compliance with information systems security is everyone’s responsibility. It is the responsibility of every computer user to: Know and follow Information Systems security policies and procedures. Attend Information Systems security training, when offered. Report information systems security problems.

Minimum Qualifications:

  • High School Diploma or GED.

  • Two years previous healthcare customer service experience is preferred.
  • Two years experience in the health care field with primary responsibilities in the area of customer service, and patient calls preferred.
  • Experience in public safety or medical services.
  • Experience with urgent and emergency services preferred

Knowledge and Skills:
  • MS Office Suite.
  • Medical terminology helpful.
  • Knowledge of Medicare, Medicaid and commercial claims processing preferred.
  • Effective oral, written and interpersonal communication skills.
  • Bilingual is a PLUS

We are proud to be an EEO/AA Employer!

About this company
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EmCare is a leading physician services organization with nearly 1,000 locations at hospitals from coast to coast. We have become a leader in...