Customer Service Representative
East West Bank - Washington, DC

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East West Bank is seeking Full Time Customer Service Representatives. The Customer Service Representative must be able to perform in a fast-paced, high volume capacity with face-to-face interaction with customers in a banking center.

Duties (not limited to):
  • Cashing checks, processing deposits, withdrawals, transfers and loan payments.
  • Documenting larger deposits using Currency Transaction Reports.
  • Identifying and selling East West Bank products and services beneficial to customer needs.
  • Addressing customer questions/concerns referring to appropriate internal resources for resolution.
  • Identifying fraudulent activity to prevent potential losses to the Bank.
  • Developing new customer relationships and opening new accounts for customers.
Qualifications/Requirements :
  • At least 6 months of recent customer service experience.
  • At least 6 months of recent cash handling experience.
  • Bilingual Mandarin and Cantonese preferred.
  • Previous teller and new accounts experience in a banking institution a plus.
  • Excellent customer service skills.
  • Proficiency in Word and Excel.
East West Bank is an Equal Opportunity Employer

About this company
46 reviews
East West Bancorp is the holding company for East West Bank, which operates more than 100 branches in California, mainly in and around Los...