Customer Service Representative
Elkay Manufacturing Company - Oak Brook, IL

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GREAT TECHNICAL CUSTOMER SERVICE POSITION AVAILABLE FOR A SHARP, NEW GRAD.

At Elkay, we pride ourselves in our exceptional employees, our valued customers, our high quality products, and our commitment to being in business forever through continued process improvement and innovation. As a financially stable, privately-owned company, ethics, values, integrity and trust remain the driving force in our culture.

It’s Elkay’s people who really give us our edge. Our employees’ commitment to delivering ever-higher levels of excellence drives our reputation for quality and integrity. It also fueled our growth from a three-person shop in 1920 to one of today’s leading international manufacturers of plumbing, water dispensing, and cabinetry products. For a career filled with challenges, growth and rewards, talk to us about joining the Elkay family.

Our Customer Care Representative will provide technical customer service and support for our plumbing products. The duties will include ensuring orders are accurate, handling rush and special requests, processing RMA's (returned merchandise authorizations), corresponding with customers for assigned accounts both over the phone and via e-mail, applying policies to orders based on order source, handling PODs (Proof of Delivery) and invoice copy requests, processing customer and sales representative requests, tracking orders, and checking status and product availability. The talented individual hired will enter and edit customer orders as appropriate and regularly interact and correspond with Sales Representatives. The select candidate will have the opportunity to be cross trained on various geographic regions.

Required Skills

Required Experience

Bachelors degree in business, finance, marketing, or related.

Demonstrated successful customer interaction experience required through internship or via work experience while in school.

Strong interpersonal communication skills mandatory.

Demonstrated teaming/collaboration skills essential.

Ability to work in a fast-paced environment

Great opportunity to gain experience to move your career forward with our values centric organization.

Elkay Manufacturing Company - 20 months ago - save job
About this company
11 reviews
Elkay is an industry-leading manufacturer of custom and semi-custom cabinetry, sinks, faucets, water coolers and commercial kitchens. We are...