Customer Service Representative
Evans Distribution Systems - Suffolk, VA

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Evans Distribution Systems, a leading 3PL in the US is searching for a Customer Service Representative for it's Suffolk, Virginia facility.

Shift: Days - start time 8am and work 20-30 hours depending on the the workload

Essential Job functions:
  • Process and input all customer orders.
  • Run various stock reports to check for product availability.
  • Review and enter all inbound tally documents on system; verify discrepancies.
  • Generate all related paperwork and other necessary information required for customer work orders; bill customer accordingly.
  • Coordinate special rush order requests with transportation and operations.
  • Notify customers of any activity concerning their product, provide shipping/ receiving information to customer enabling them to trace shipments as required.
  • Overall knowledge of computer systems and related programs.
  • Assure proper invoicing of accounts; verification of computer generated invoices; issue credits when appropriate; review, mail and file all month-end billing in a timely manner.
  • Maintain damage records and back order logs; handle returned product efficiently.
  • Reconcile physical inventories when requested.
  • Maintain all hazardous material information on system and MSDS documentation maintenance.
  • Prepare and provide special reports as requested to customers, operations, or management.
  • Maintain a good working relationship with customers by responding to all inquiries and complaints concerning shipments, receipts, inventory counts, work-orders, invoices, etc., in a courteous and efficient manner.
  • Report customer feedback to management, particularly, any signs of customer dissatisfaction.
  • Advise Account Manager, Project Coordinator, and Business Division when parameters of the account change.
  • Act as a liaison between the customer and the warehouse, and between the customer and management.
  • Maintain current and accurate procedures which details the processing requirements for each account. (ISO work papers)
  • Oversee all routine and special paperwork associated with inbounds, outbounds, OS&D, etc..
  • Complete a daily time sheet with accurate allocation of time per account.

Requirements:
  • Education – High school education required. Some college work beneficial.
  • Experience – Six (6) months to one (1) year experience in a similar position.
  • Training – Annual seminar or training session on customer service or related topic.
  • Travel - there is no required travel for this position.
  • Testing – Must be able to pass pre-employment testing.

We will only accept and consider resumes/applications that are submitted through our website at www.evansdist.com/careers.aspx

Evans Distribution Systems - 13 months ago - save job - block
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