Customer Service Representative
Farm Family - Glenmont, NY

This job posting is no longer available on Farm Family. Find similar jobs: Customer Service Representative jobs - Farm Family jobs

Farm Family is headquartered in Glenmont, NY (2 miles south of Albany) and is part of the American National family of companies. Farm Family has annual revenue of over $500 million and assets over $2 billion and offers property/casualty and life insurance to families and businesses in rural and suburban areas.

The Customer Service Representative is responsible for answering telephone calls on our First Notice of Loss (FNOL) and general customer service 800 numbers. The ideal candidate can effectively assist customers with reporting new losses, and general customer service, accounts receivable, and policy questions. Required skills include accurate inputting of information into claim systems, researching new losses by making outbound customer service calls, providing back-up to the Front End Representative by greeting visitors, maintaining security at the front desk, answering miscellaneous questions from employees, issuing/mailing checks, and assisting claim offices with clerical work as assigned. Candidates must be energetic and engaging self-starters possessing strong analytical, communication, and organizational skills.

This position requires a High School diploma or GED, a minimum of 1 year call center environment experience, and the ability to type a minimum of 50-55 WPM. 3 years experience in a customer relations position preferred.

Farm Family offers a competitive salary and benefits package, including 401(k), flexible Paid Time Off, Education Assistance and Flexible Spending programs.

In support of a safe, drug free environment, criminal background checks and drug & alcohol testing are part of our hiring process. EOE

Farm Family - 24 months ago - save job - copy to clipboard