Customer Service Representative
FlatRate Moving - Newark, NJ

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FlatRate Moving® is seeking a Customer Service Representative for our Long Distance Moving department who will be responsible for guiding and supporting all our Long Distance customers through their entire moving process.

FlatRate Moving® is an industry leading moving company offering solutions for local, long distance, international, and commercial moves. We provide the highest quality of service to our customers and consequently we command respect in our industry and achieve five star reviews. This is because we thrive on maintaining a friendly, energetic and collaborative working environment as we understand that motivated and rewarded employees will be dedicated to our valued customers.

Responsibilities include:
  • Sending job confirmations
  • Providing Move updates to customers while shipment is in transit
  • Confirming with customer when driver has arrived at destination and the delivery is in progress
  • Verifying with customer that delivery went well after the driver has finished
  • Liaise with dispatchers to obtain reports on all completed deliveries
  • Performing follow-up calls to all customers to ensure that everything went smoothly and
  • providing detailed contact information for them to use should any queries arise in future
  • Making sure the customer is happy and would recommend the services of FlatRate Moving®!
Requirements
  • A very good understanding of customer needs and how to keep customers happy
  • Proactive with our customers
  • Quick thinker
  • Excellent organization and time management skills
  • Good computer skills, including proficient knowledge of all Microsoft Office applications
  • Effective written and verbal communication skills
  • Must be able to work under pressure
  • Detail oriented and results driven
  • College degree preferred

This role will be a full-time engagement.

FlatRate Moving® provides all employees with excellent benefits including Health, Dental, 401(k) and Education Programs. Moreover we have always been committed to promoting within the company, ensuring that achievement is recognized and that individuals are given the opportunity to advance professionally Compensation Great compensation and benefits package Please fill out the form below to apply for this position.

About this company
2 reviews
FlatRate Moving® is an industry leading moving company offering solutions for local, long distance, international, and commercial moves....