Customer Service Representative
FreshPoint 42 reviews - Oklahoma City, OK

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General Purpose of the Position:

You will be r esponsible for answering incoming phone calls, entering and shipping customer orders, and solving customer problems.

General Job Description:

· Answering all incoming phone calls

· Being courteous and friendly to all callers in all situations

· Hand writing customer orders on an order sheet.

· Keying in orders into computer in a timely manner

· Double checking orders to ensure accuracy.

· Handling customer issues: figuring out estimated time of delivery, notifying salesman of customer problems or issues

· Communicating with warehouse to check status of shipping department

· Checking in drivers (following written guidelines)

· Taking “next day” orders onto an order sheet and calling customers on call sheet.

· Periodically checking the voicemail and removing messages

· Perform other tasks as directed by management

Good attendance and adherence to work schedule

Educational Requirement:
  • High School diploma or equivalent
Experience Required:
  • General understanding of distribution and warehouseing procdeures preferred
  • One year experience in an office setting, a sales or customer service related position preferred
  • Proven ability to communicate effectively to satisfy customer needs

About this company
42 reviews
Fresh produce is the ingredient for success at FreshPoint. The company is one of the largest foodservice distributors of fresh fruits and...