General Purpose of the Position:
You will be r esponsible for answering incoming phone calls, entering and shipping customer orders, and solving customer problems.
General Job Description:
· Answering all incoming phone calls
· Being courteous and friendly to all callers in all situations
· Hand writing customer orders on an order sheet.
· Keying in orders into computer in a timely manner
· Double checking orders to ensure accuracy.
· Handling customer issues: figuring out estimated time of delivery, notifying salesman of customer problems or issues
· Communicating with warehouse to check status of shipping department
· Checking in drivers (following written guidelines)
· Taking “next day” orders onto an order sheet and calling customers on call sheet.
· Periodically checking the voicemail and removing messages
· Perform other tasks as directed by management
Good attendance and adherence to work schedule
- High School diploma or equivalent
- General understanding of distribution and warehouseing procdeures preferred
- One year experience in an office setting, a sales or customer service related position preferred
- Proven ability to communicate effectively to satisfy customer needs
FreshPoint - 12 months ago
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