Customer Service Representative
GOJO Industries - Akron, OH

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Share Position: Customer Service Representative Job Code: 5588
Location: GOJO Plaza - Akron, OH


Full time

Work Hours 8:30 a.m. to 5:00 p.m.

No direct reports

< 10% travel required

No relocation assistance

Position located at GOJO Plaza in Akron, OH

Primary Responsibilities/Accountabilities

Provides service to customers through web, email and teleservice/telesales techniques. Builds, maintains and manages account relationships with manufacturing representatives, field sellers and account representatives in support of sales activities. Successfully multi-tasks and thrives on managing multiple duties at once.

Responds to inbound orders, questions and customer issues.

Cross-sells or up-sells new or additional products.

Monitors and follows up on account orders and issues.

Confers with customers to process account issues.

Uses computer programs, software, databases and tools

Gathers data from internal and external sources to expedite account issues.

Resolves customer issues through negotiation.

Documents account activity to ensure an accurate, complete and up-to-date information.

Follows policies, process and procedures.

Communicates account information/issues to Team Leader(s), Sales Management, Team Members and any other relevant parties as needed.

Initiates proactive communication to customers providing order status and probing for account issues.(Teleservice/Telesales)

Participates in CIC Campaigns.

Follows established processes for decision making.

Successfully manages up to 75 inbound calls daily.

Education and Experience Required

High School Diploma required, Bachelor’s Degree in Business or a similar field preferred

At least three (3) to five (5) years’ experience within a customer service function required

Possesses intermediate or advanced level MS Excel skills

Familiarity with some sales and marketing disciplines expected

Experience with AS400 or SAP highly desired

Experience with, or similar CRM, required

Experience within a manufacturing or distribution environment a plus

Additional General/Technical Skills Required

Fast paced work; multiple priorities; performs multiple tasks; customer coverage is required; market driven work; multiple projects; must be responsive to customer needs; problem resolution is large part of role; must ensure complete, accurate information; works with diverse customer needs. Adapt to changing priorities quickly and responsively.

Problem identification and problem solving
Strong communication, both written and oral; exceptional grammar skills
Critical thinking

Organization: maintaining a heavy workload and successfully prioritizing tasks

Phone sales techniques

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Recruiters, Search Agencies or others referring candidates to GOJO Industries, Inc. without written authorization from GOJO Industries, Inc. Human Resources will not be compensated in any way for their referral even if GOJO Industries, Inc. hires the candidate.

GOJO is an Affirmative Action/Equal Employment Employer M/F/D/V. Applicants must be lawfully authorized to work in the United States. GOJO does not seek or respond to unsolicited resumes sent electronically for positions that are not listed below.

About this company
17 reviews
GOJO Industries wants to go where other forms of good hygiene haven't. The company makes hand cleaners for professional and consumer...