Customer Service Representative
Granite Telecommunications - Quincy, MA

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General Summary of Position:

Providing unparalleled customer service to Granite customers, answering inbound calls, and directing customer requests to proper channels.

Duties and Responsibilities:
  • Answer inbound calls from customers
  • Communicate issues to internal departments by creating tickets in database
  • Open trouble tickets with ILECs and ensure that issues are resolved in a timely manner
  • Resolve outstanding issues by escalating with the ILEC
  • Analyze issues in a timely manner and report to other departments if needed.
  • Show discretion and independent judgment to make decisions that may have a significant financial impact on the company, keeping the company’s interest in mind while maintaining a very high standard of customer satisfaction.

Required Qualifications:
  • Bachelor’s degree
  • Excellent communication skills in both verbal and written form
  • Professional phone etiquette
  • Strong problem solving skills

Preferred Qualifications:
  • Call center experience

Granite Telecommunications - 17 months ago - save job - block
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About this company
41 reviews
Granite Telecommunications is looking for rock solid growth as a reseller of telecommunications services to commercial clients in the US and...