General Summary of Position:
Providing unparalleled customer service to Granite customers, answering inbound calls, and directing customer requests to proper channels.
Duties and Responsibilities:
- Answer inbound calls from customers
- Communicate issues to internal departments by creating tickets in database
- Open trouble tickets with ILECs and ensure that issues are resolved in a timely manner
- Resolve outstanding issues by escalating with the ILEC
- Analyze issues in a timely manner and report to other departments if needed.
- Show discretion and independent judgment to make decisions that may have a significant financial impact on the company, keeping the company’s interest in mind while maintaining a very high standard of customer satisfaction.
- Bachelor’s degree
- Excellent communication skills in both verbal and written form
- Professional phone etiquette
- Strong problem solving skills
Granite Telecommunications - 17 months ago
Granite Telecommunications is looking for rock solid growth as a reseller of telecommunications services to commercial clients in the US and...