Customer Service Representative
HTI Medical - Walpole, MA

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HTI Medical, Inc. is a global provider of Laboratory and Ultrasound equipment sales and service. We are looking for a Customer Service Representative to support our sales staff.

Customer Service Representative

A Customer Service Representative will handle all incoming orders (via phone, email, fax) and work with customers on a daily basis in ensure that HTI Medical is satisfying their needs.

Main Duties
  • Work closely with current customer base to process incoming orders.
  • Communicate with warehouse staff in regards to outgoing orders.
  • Answer incoming calls and email in relation to customers orders.
  • Assist sales staff with product research, generating quotes
  • Maintain product database
  • Learn industry terminology and familiarize yourself with the product line.
  • Market research on current customers as well as prospective customers
  • Provide superior client service and responsiveness.

Qualifications
  • High School Diploma
  • Excellent telephone communication skills.
  • Strong communication and interpersonal skills.
  • Very strong drive, high energy and self-motivated.
  • Excellent time management skills and ability to prioritize time effectively.
  • Experience with Excel/Word Required.
  • Team Player

What we offer
  • Base Salary with Performance Based Bonuses
  • Complete Benefit Package

Benefits package includes:
  • Health and Welfare Benefits, including major medical coverage, dental, vision, life and disability insurance, and prescription drug coverage
  • Health Savings Account/High Deductible Health Plan, (HSA/HDHP) an option that enables employees to set aside pre-tax income in an investment account to pay future medical expenses
  • Flexible Spending Accounts, (FSA) which enable employees to set aside pre-tax income for certain dependent care and medical expenses
  • Voluntary Benefits, including group universal life insurance, long-term care insurance, auto and home insurance, accidental death and dismemberment coverage, legal services, and pet insurance
  • Personal and Business Discounts on hundreds of premium brand products and services
  • Section 125, cafeteria-style plan – employees pay premiums with pretax dollars and reduce their federal income tax bill.
  • 401K with company match
  • Paid Time off and Holidays.

HTI Medical - 19 months ago - save job - block
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