Customer Service Representative
Helget Gas Products - Omaha, NE

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- Answer phones and respond to customer and branch requests
- Enter customer and branch orders into the industry specific software
- Generate route delivery tickets according to a schedule
- Provide customers with products and service information
- Identify, research and resolve customer and branch issues utilizing software
- Follow-up with customers and branches on inquiries not immediately resolved
- Research billing, cylinder balances, payments and other customer inquiries
- Recommend process improvements
- Generate customer letters
- Create reports and maintain measurements

-High School diploma or GED required
-Working knowledge of MS Office Suite (id: Word, Excel, Outlook)
-Ability to type 55wpm
-Attention to detail and accuracy
-Strong analytical and problem solving skills
-Excellent written and verbal communication skills
-Ability to work independently and within a team
-The ability to multi-task and prioritize

Working conditions are very fast paced in an office environment utilizing a variety of technologies.

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