Customer Service Representative
Henry Industries, Inc - Wichita, KS

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Henry Industries Inc., a 20 year leader in dedicated logistics, has an opening for a full time customer service representative. This position operates Monday thru Friday, from 8am to 5pm with an hour clock out for lunch. This position starts at $11 an hour. To maintain customer compliance you will have to pass a drug screen and a full background check.

Accountabilities:

This person will be responsible for letting individuals in the front door. This position will also answer and transfer calls through a multi-line phone system. They will also take customer orders, enter them into our Delivery Software, and dispatch drivers as needed. This position also plays a role in overseeing specific customer accounts and some of the processes required by the customer. They will have to be able to communicate with the customer on specific issues, answer customer questions, and resolve customer issues. This person will need to have good phone and communication skills so they can effectively talk with both customers and drivers. This person needs to have good working knowledge of Microsoft Excel as well as other MS programs. This position sits in and is a major part of several customer meetings and will be held accountable for reporting and implementing new processes as these customers require. This is a fast pace and multi task position which holds a large learning curve over the first few weeks.

Requirements

High School Diploma

Familiar with Microsoft Office… Excel, Word and Outlook.

Be able to problem solve and work independently

Excellent Phone skills and Customer Service Skills

Be able to Multi-task
Needs to be DEPENDABLE

Henry Industries, Inc - 16 months ago - save job - block
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About this company
When HII was established in 1991, our desire and mission was to provide our customers with unmatched service that would put them ahead of...