Customer Service Representative
Higher One - New Haven, CT

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Higher One partners with colleges and universities to lower their administrative costs and to improve graduation rates. We provide a broad array of payment, refund disbursement and data analytics and management tools to institutions that help them save money and enhance institutional effectiveness. And for students, we offer financial literacy programs and convenient, flexible and affordable transaction options to help them manage their finances. Higher One is a leader in higher education and we support more than 1,600 college and university campuses with over 13 million enrolled students.

CUSTOMER SERVICE REPRESENTATIVE

Call Center

Looking for fast paced non-traditional environment? Passionate about providing stellar customer service? Due to our growth, we are adding positions to our call center in New Haven.

The Reps working in our Non-Traditional call center will respond to inbound telephone inquiries and email requests from Higher One accountholders. Customer service representatives serve as the first contact with cardholders. They assist customers with questions and issues regarding their accounts.

Hours for this position will be Monday – Friday, 11am to 8pm

Qualifications:
  • 1 to 3 years experience in customer service and data entry experience required.
  • Good listening skills required.
  • Must have excellent oral and written communication skills; professional phone manner and ability to handle customer complaint calls.
  • Previous banking experience bank and/or call center is helpful.
  • Bi-lingual/Spanish speaking a plus.

Hours for this position will be Monday – Friday, 11am to 8pm

Benefits:
  • Medical, Dental, Vision, Flex Spending, 401K, Life Insurance, Short Term Disability, Long Term Disability
  • Flexible work hours
  • Casual dress
  • 20 Paid Time Off Days per year
  • 8 Holidays per year
  • Fun events
  • Free Lunch - We have opened a full service cafeteria and hired and exec. chef and assistant chef that are making fresh soups, salads, hot and cold lunches for all employees each day
  • Free Fitness Center - 24 hour access to Higher One's onsite fitness center
  • Coffee Shop - enjoy a cup of coffee, espresso or cappuccino in the morning at Higher One's coffee shop in the lobby of our building, another great free perk to all employees
Come and discover why we are ranked #2 in Connecticut and #24 nationally as one of the best places to work for at medium sized companies!!!

About this company
30 reviews
The higher ambition at Higher One Holdings is to facilitate higher education payments. The company provides payment processing and...