Customer Service Representative
Hussmann and affiliates - Chino, CA

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Since 1906, Hussmann has been helping retailers preserve and display fresh foods. Today, Hussmann is a world leader in manufacturing, selling, installing and servicing merchandising equipment and refrigeration systems to customers throughout the world.

Hussmann serves a wide variety of customers involved in the global cold chain. These include supermarkets, mass merchants, warehouse clubs, convenience stores, drug stores, and foodservice establishments.

Hussmann creates value for customers in the areas of merchandising, food safety, shelf live extension, sustainability and the life cycle value. Hussmann is focused on addressing the needs of its customers, providing solutions that provide superior value for their business.

Position Summary:
The Customer Service Representative serves as the voice of the customer and acts as a liaison between the Hussmann sales branches and factory to satisfy customer requests and resolve issues. The Customer Service Representative must ensure that customer specifications and requests are met by entering accurate data, and troubleshoot problems/issues as needed.

Responsibilities:
Manage the receipt and entry of original equipment and/or parts orders from sales branches, ensuring completeness and accuracy prior to acknowledging orders.

Effectively communicate with sales branches, internal departments (Scheduling, Purchasing, Engineering, Shipping, and Quality) and plant management to keep everyone abreast of the status of the sales orders throughout the life cycle of the orders.

Work closely with the Production Scheduling department to ensure the plant committed ship dates of orders are communicated to the sales branches in a timely manner.

Ensure all sales order changes are coordinated with Production Scheduling, Engineering, Purchasing, and Manufacturing to verify the plant’s ability to accept the changes.

Continuously improve product knowledge and customer service interface skills.

Required Skills

Must be customer focused and detail oriented

Excellent communication skills

Fluent English, written and verbal

Bilingual in Spanish a plus

Experience with Microsoft Office (Excel, Outlook, Word)

Bachelor’s degree preferred

If you share our passion for inspiring progress, then you belong with Hussmann. Hussmann is committed to a diverse workforce and is an Equal Opportunity Employer

Required Experience