Customer Service Representative
ITT Corporation - Santa Ana, CA

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Position responds to customer inquiries or complaints regarding products and services; determines the best method to resolve problems ensuring customer satisfaction, adherence to organization policies; supports achievement of goals pursued by assigned outside sales representatives. Duties include -
· Daily order processing and interaction with customers;
· Co-develop and maintain new and existing customers through prospecting and relationship building;
· Track and manage contacts and opportunities within CRM;
· Manage product/service mix, pricing and margins according to agreed goals;
· Acts as liaison within ITT on behalf of the Customer and Manufacturers Reps;
5 + years prior customer service experience in a manufacturing environment;
Proficiency in Microsoft Excel and Word required
Excellent customer service skills, problem solving and negotiation skills
Detail oriented and works with a high degree of accuracy
Ability to multitask and tactfully handle stressful and difficult situations

About this company
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ITT Corporation (ITT), is a global multi-industry company engaged directly and through its subsidiaries in the designing, manufacturing and...