Customer Service Representative
Imerys - Three Forks, MT

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– SAPPINGTON MILL

Imerys is a world leader in industrial mining and minerals. Imerys is hiring a Customer Service Representative for our Sappington Mill site fifteen minutes from Three Forks, Montana. Customer service representatives are the direct link between the end use customer and the Imerys internal customers such as sales representatives, finance, research and development, and plant production personnel.

Primary Accountabilities:
Customer rush orders – coordinate with production and logistics to obtain and deliver the proper product in an acceptable time frame for the customer.

Shipment delays – monitor and communicate transportation delays to internal and external customers. Offer customers options for obtaining product from other RTM resources during delays. (Warehouse, distributor, alternate production facilities)

Participates in corrective action teams on Logistics and customer service matters, and implements recommended plans of action in areas of responsibility.

Works closely with Corporate Logistics Group to identify and resolve problems related to transportation and customer service activities.

Production delays – monitor and communicate production delays to internal and external customers. Offer customers options for obtaining product from other RTM resources during delays. (Warehouse, distributor, alternate production facilities)

Assist in investigation of damage claims involving transportation of finished products and/or crude and makes recommendations for corrective action.

Credit holds – resolve credit holds internally with finance and sales when possible, or turn issue over to finance for legitimate credit issues.

Quality issues – Receive quality complaints and initiate the proper company response including re-supply.

Candidate Requirements:
High School Diploma or equivalent

Possess strong computer skills, including proficiency in Microsoft Office applications.

Has strong attention to detail.

This position is salaried non-exempt and comes with an excellent benefits package, including medical, dental, vision, 401K with company match and bonus.

Imerys - 16 months ago - save job - block
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About this company
14 reviews
Imerys knows the ins and outs of mining rare resources. The company extracts and processes minerals into various industrial materials used...