Biotics Research, located in Rosenberg, TX, away from all the hustle and bustle of Houston traffic, and only 5 minutes from Sugarland, is a leading manufacturer of specially designed nutritional products. For over thirty years, our mission has remained constant: To be the benchmark of excellence in nutritional science, technology and service, providing the clinician with reliable, innovative products of superior quality as well as the highest level of customer service. Due to our continued growth, we are currently seeking a Customer Service Representative to join our team of outstanding professionals!Job Purpose:
Customer Service Representative
Candidate must have a strong, clear, pleasant phone voice and a positive can do attitude. Candidate must demonstrate eagerness to learn new duties.
Take incoming calls & orders in a professional, courteous manner & the timely processing of orders
Respond to and resolve customer inquiries such as billing questions
Provide customers with product information
Identify and resolve customer issues
Complete special assignments as requested and other related duties as assigned by Supervisor
Ability to deliver outstanding customer service
Must possess a high level of professionalism
Excellent listening skills
Strong empathy skills
Ability to problem solve
Ability to multi-task
Attention to detail
Excellent communication skills
Ability to adapt to a fast-paced environment
Previous experience with multi-line phone system
Data Entry with a high level of accuracy required
Proficient PC skills
High School Diploma or GED, plus 2 years of related experience
Reliability is imperative
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