CUSTOMER SERVICE REPRESENTATIVE - Indianapolis SpaceKraft
International Paper is the world’s largest paper and forest products
company. Primary businesses include paper and packaging products for a
variety of end uses. International Paper is a Fortune 100 Company with
operations around the globe.
We currently have an opening for a Customer Service Representative at
our SpaceKraft facility in Indianapolis, Indiana. This facility
manufactures packaging products for local and national customers.
We are looking for a motivated individual who is capable of performing a
multitude of functions in a flexible, fast-paced environment. Specific
responsibilities of this position will include: Regular communication
with customers, estimate and enter orders, and perform a variety of
additional activities to facilitate excellent customer relationships and
support effective manufacturing and shipping operations.
o Provide excellent customer service through timely and accurate
customer communications via telephone, fax and e-mail
o Accurately enter customer orders into order entry system
o Communicate status of orders to customers
o Initiate entry of customer complaints into the customer
o Produce estimates and quotations for customers
o Coordinate warehouse inventories, reorder and ship quantities
based on established parameters.
o Work with operations and utilize scheduling system to achieve
time customer deliveries
o Work with sales staff to ensure accurate and timely customer
o Excellent phone etiquette and courteous, professional
communication and customer relationship/service. Strong keyboarding.
Solid experience with use of computers to store and manipulate data.
o The ability to perform math functions including working with
fractions, manipulating and recording figures to provide accurate
quantities, estimating and quotations.
o Effectively multi-task and prioritize time and work
o At least a year of customer relations/service experience,
preferably industry specific customer service experience.
o Fully developed understanding of manufacturing processes.
o Customer Focus
o Action Oriented
o Integrity and Trust
International Paper offers a competitive salary and an excellent
benefits package that includes medical, dental, disability, life and
accident insurance, vacation as well as a 401(k) plan and retirement
savings account. This is a great opportunity to start a career with a
dynamic and proven manufacturer in the packaging industry.
Qualified candidates should express interest by applying online at
International Paper is an Equal Opportunity Employer M/F/D/V
For International Paper (IP), business is a global paper chase. It is one of the world's largest manufacturers of printing papers....