The Customer Service Representative supports internal/external
customers. Responsible for quotes, cost estimation, purchasing and
order entry with accuracy along with performing a variety of additional
activities to facilitate excellent customer relationships while
supporting the efforts of manufacturing and shipping operations.
Entering and maintaining the customer order fulfillment system for a
variety of accounts. Receives and books orders in a timely and accurate
manner. Assure all details for the proper handling of each order is
clearly indicated per guidelines. Monitoring the order process to
ensure that customer deliveries are made according to commitments and
with forecast allocation. Responds to customer inquiries and requests.
Investigate and resolves complaints using problem solving techniques and
sound judgment. Interacts positively and professionally with customers
both internal and external. Participate in team environment and perform
team specific activities to ensure efficient account coverage. Works
with and supports the sales functions in the facility in order to
achieve overall customer satisfaction. Customer focus, organization,
listening skills, positive attitude and desire to succeed are essential.
Strong attention to detail to eliminate re-work. Ability to perform
math functions including working with fractions, manipulating and
recording figures to provide accurate quantities, estimating and
Three years experience customer service in a corrugated manufacturing
environment and/or 5 years customer service or business to business
inside sales. Ability to work under pressure, prioritize workload and
handling multiple tasks in a fast paced environment. Excellent verbal
and written communication skills are essential. Competent in word
processing, spreadsheets, databases and other applications are a must.
Associates degree in business related field
International Paper is a Fortune 100 Company and the leader in the
Forest Products Industry. IP offers a competitive salary and benefits
plan. Qualified candidates should express interest by applying online
International Paper is an Equal Opportunity Employer M/F/D/V
For International Paper (IP), business is a global paper chase. It is one of the world's largest manufacturers of printing papers....