Customer Service Representative
International Paper 3.9722 reviews - Tracy, CA

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The Customer Service Representative supports internal/external

customers. Responsible for quotes, cost estimation, purchasing and

order entry with accuracy along with performing a variety of additional

activities to facilitate excellent customer relationships while

supporting the efforts of manufacturing and shipping operations.

Key Functions

Entering and maintaining the customer order fulfillment system for a

variety of accounts. Receives and books orders in a timely and accurate

manner. Assure all details for the proper handling of each order is

clearly indicated per guidelines. Monitoring the order process to

ensure that customer deliveries are made according to commitments and

with forecast allocation. Responds to customer inquiries and requests.

Investigate and resolves complaints using problem solving techniques and

sound judgment. Interacts positively and professionally with customers

both internal and external. Participate in team environment and perform

team specific activities to ensure efficient account coverage. Works

with and supports the sales functions in the facility in order to

achieve overall customer satisfaction. Customer focus, organization,

listening skills, positive attitude and desire to succeed are essential.

Strong attention to detail to eliminate re-work. Ability to perform

math functions including working with fractions, manipulating and

recording figures to provide accurate quantities, estimating and



Three years experience customer service in a corrugated manufacturing

environment and/or 5 years customer service or business to business

inside sales. Ability to work under pressure, prioritize workload and

handling multiple tasks in a fast paced environment. Excellent verbal

and written communication skills are essential. Competent in word

processing, spreadsheets, databases and other applications are a must.


Associates degree in business related field


International Paper is a Fortune 100 Company and the leader in the

Forest Products Industry. IP offers a competitive salary and benefits

plan. Qualified candidates should express interest by applying online


International Paper is an Equal Opportunity Employer M/F/D/V

About this company
3.9722 reviews
For International Paper (IP), business is a global paper chase. It is one of the world's largest manufacturers of printing papers....