Customer Service Representative
J.F. Shea Co., Inc. - Mountain House, CA

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Establishing, maintaining and continually improving “total customer satisfaction” are the primary focus of the Customer Service Representative ("CSR"). The CSR will facilitate and enhance the final delivery of each and every home in the community. The CSR will continually assure and improve the quality of construction for each and every home in the community.

Most critical to the success of a Customer Service Representative, is the sole ownership and acceptance of responsibility for the thorough education and assured understanding (by both internal and external customers), of all items that are deemed actionable within the parameters of the Shea Homes One-Year Limited Warranty, budget, and Trade Partner obligations. Included in that education must be the required maintenance procedures, clearly defined as, “homeowner responsibility”, to ensure the preservation and enhancement of the home’s integrity and longevity. The successful execution and completion of all warrantable items can only be achieved when these parameters are clearly explained by the CSR, and understood by all involved parties.