Customer Service Representative
Kansas City Royals - Kansas City, MO

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Position will serve as the initial day-to-day contact for the Kansas City Royals fan base, including general fans, single-game ticket buyers and season ticket holders. Representatives are responsible for resolving all inquiries in a positive manner, exceeding customer expectations and providing interaction that is reflective of a model professional sports franchise.

ACCOUNTABILITIES

  • Improve year-over-year customer satisfaction through responsiveness, professionalism and positive interaction
  • Accurately and successfully convey all key messages to the Club’s single-game ticket purchasers and the general public
  • Ensure customer data and profile requirements are accurately represented in database
  • Assist with ticket distribution and customer account changes
  • Execute customer communication including but not limited to calls, emails and letters related, ticket-related issues and general fan inquiries
  • Assist all sales-related programs including but not limited to account renewals, single game ticket purchases, special events and annual relocation
  • Responsible for overall customer service over the phone and in person during Royals home games.
  • Assist window sellers for Will Call pick up and ticket purchases.
  • Assist in Blue Crew package promotion including servicing current membership
  • Represent the Sales and Service department at in-game and outside events.
  • Other duties as assigned
REQUIREMENTS:
  • General education background equivalent to a college or university education degree or in process to complete a college or university education degree.
  • Minimum of one (1) year work experience in sales and customer service with proven ability to meet deadlines and quotas.
  • Proficient skills in computer including experience with MS Office products such as Word, Excel, Outlook, etc. and ability to learn and master new software programs.
  • Excellent oral communication and customer service problem solving skills.
  • Basic mathematical and writing skills.
  • Able to travel around the ballpark visiting clients during home games and able to escort and show potential customers various seating options around the ballpark.
  • Must be able to work flexible hours including evenings, weekends and holidays as needed.
  • Strong ability to work well with co-workers and supervisors in a team environment.
  • Bi-lingual a plus
EOE

MLB - 18 months ago - save job - block
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