Customer Service Representative
Kisco Senior Living, LLC - Palm Beach Gardens, FL

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La Posada is a full-service continuing care retirement community (CCRC) offering a unique environment for residents to share their passions while enjoying a quality lifestyle. If you are someone who has a passion for seniors and customer service, we are looking for you! We are looking for genuine, motivated, caring people to join our team.

The Customer Service Representative is responsible for greeting residents and visitors at the front desk and by phone. Establish an initial friendly atmosphere in the community. Respond to emergencies and resident requests. Help to ensure the smooth operation of the front desk by monitoring and assisting other Customer Service Representative as needed.

Essential Job Functions:
  • Approach all encounters with residents and associates in a friendly, service-oriented manner
  • Monitor residents’ well-being in a general way
  • Report any changes in the condition of a resident to supervisor immediately
  • Assist residents with requests as needed or find appropriate associate to assist
  • Look for opportunities to exceed resident expectations and enhance resident satisfaction
  • Act as liaison in communicating residents’ needs to management and/or other departments
  • Monitor residents, guests, private duty attendants, and visitors coming in and out of the community and ensure use of Resident/Guest logs
  • Provide additional support to Administrative Services to ensure the smooth operation of the front desk
  • Answer telephone and take messages
  • Remind residents about transportation requests and reservations as required
  • Maintain accurate written records
  • Record all cash receipts as applicable
  • Update daily census
  • Type and print out Daily Line Up materials
  • Maintain twenty-four hour communication log
  • Distribute monthly program calendar, weekly menus, and flyers for residents
  • Log incoming packages received at the desk and notify appropriate party of delivery
  • Record and distribute all work orders for maintenance
  • Receive and distribute incoming mail
  • Maintain “Resident Away” Status log
Required Skills
  • Approachability – Warm, pleasant, and gracious; build rapport well and put others at ease
  • Compassion – Genuinely caring and sympathetic towards others; is available and ready to help; display empathy
  • Customer Focus – Dedicated to meeting the expectations and requirements of internal and external customers; act with the customer in mind
  • Integrity and Trust – Seen as a direct, truthful individual; keep confidences; admit mistakes
  • Listening – Practice attentive and active listening
  • Peer Relationships – Seen as a team player; cooperative
  • Problem Solving – uses logic and creativity to solve difficult problems and find effective solutions
Required Experience High school graduate preferred. One to three years of senior living, customer service, or related experience preferred. Intermediate Microsoft Office skills required

Kisco Senior Living, LLC - 20 months ago - save job