CUSTOMER SERVICE REPRESENTATIVE
Call Center experience only is not a qualification and applicant need not apply
Knorr Systems, Inc., is an equipment sales and service organization serving the commercial aquatics / swimming pool and waterpark markets in California, Nevada, Washington, Oregon, Texas and Oklahoma. We have four (4) regional offices: Santa Ana and Livermore, CA; Lake Stevens, WA and Dallas, TX.
Established in 1977, our product line ranges from filtration and chemical treatment mechanical systems to competitive swimming and desk equipment; all by various quality aquatic manufacturers.
We are seeking a Customer Service Representative for our Santa Ana office. The responsibilities and requirements of this position are:
*Respond to customer inquiries for replacement parts, chemicals, equipment, etc.
*Develop and process sales through coordination with outside sales representatives, marketing efforts, service personnel, etc.
*Process incoming orders with orders via sales quotes, sales orders, purchase orders, return authorizations, etc.
*Outgoing cold calls
*Assist in administration of customer service files and paperwork
*Assist customers with product related technical issues
*Participate in quarterly inventory count
*Participate in quarterly training courses
*Support other departments (Sales, Service, Accounting) in resolving customer problems
Salary: Compensation commensurate with experience, education, skill set, etc. KSI offers an excellent benefits package and profit sharing/401K retirement plan.
The ideal candidate will have the following background and attributes:
*High School Diploma
*Technical background (plumbing, electrical and mechanical, with an emphasis on operation of pumps, heaters, filters, etc.) a plus
*2+ years prior experience working in customer service/inside sales
*Excellent verbal articulation; comfortable speaking to decision makers
*Competitive drive to sell and succeed
*Excellent written (spelling, grammar, punctuation, etc) skills
*Strong math and chemistry skills
*Highly motivated, self-directed and trustworthy
*Confident in answering phones with a confident attitude
*Computer skills: MS Office (Word, Excel, Outlook, etc.), NAV Dynamics or other similar software, proficient typist (minimum 45-50 wpm)
*Hard-working, dedicated and available long hours
*Prior experience in the aquatics industry is a plus