Customer Service Representative
Koninklijke Vopak NV - California

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  • Abides by all safety procedures and practices applicable to location and position; participates in appropriate safety training; demonstrates commitment to and support of SH&E principles and values; champions safety as necessary
  • Provides single point of contact to customer for order processing for all modes of transportation, land, marine and pipeline; handles paperwork involved; updates appropriate systems and databases
  • Schedules railcars and trucks as necessary
  • Performs simple inventory functions
  • Maintains and files completed orders; verifies and acts upon deviations for completed orders; performs basic research; reports on findings; generates order correction requests
  • Monitors truck shipments; acts on deviations including late arrivals or those that do not arrive
  • Maintains customer rail car fleets used for product movement in or out of Company facilities
  • Trains regularly on all Federal, state and local environmental regulations, requirements and guidelines including, but not limited to, RCRA requirements; follows and adheres to all guidelines, regulations, and requirements
  • Participates in the daily Operations meeting as requested
  • Attends meetings with customers
  • Participates in improvement projects
  • Maintains sales database/order database system
  • Functions as a team member with other Customer Service Representatives
  • Performs other duties assigned by management that fall within the generally expected scope of this position
  • Minimum of 1 – 3 years experience in customer service and general office work; accounting background helpful
  • 1 – 3 years terminal or plant experience; operations experience helpful
  • Knowledge of operational and administrative requirements for products of specified customers
  • Understanding of customer’s internal logistics processes; knowledge of customer products stored with Company; information on key success factors for customer
  • Some knowledge of operational and administrative requirements for products
  • Experience working with Federal, state and local environmental regulations including RCRA helpful
  • Ability to prioritize work; multi-tasking skills; good listener
  • Customer service focus; ability to deal with diverse personalities; negotiation and conflict resolution skills
  • Exposure to Company processes and infrastructure; ability to locate customer information including contracts
  • Excellent English communications skills including ability to read, write, and speak fluently; ability to communicate with transportation workers and co-workers; ability to read and apply strapping tables
  • Solid computer skills including Microsoft Office Suite, various email and internet programs and applications, financial software programs, sales/order database systems, rail car management and billing systems, customers’ systems as applicable
  • High School Diploma or GED required
  • College courses in Business, Finance, Hospitality, or related field helpful
  • Results Orientation
  • Quality Orientation
  • Customer Focused
  • Detail Oriented
  • Influencing
  • Analytical
Work Environment/Physical Demands:

This employee generally works in an office environment, away from extremes of cold or heat. Limited to no exposure to noise and vibrations other than normal daily office sounds. The noise level in the work environment is usually moderate. The employee should not have regular exposure to fumes, odors, toxic conditions, dust or poor ventilation.While performing the duties of this job, the employee is regularly required to walk, sit, speak and hear. The employee is required to stand, use hands to finger, handle, or feel; reach with hands and arms; the employee may be required, on occasion, to climb or balance, stoop, kneel, or crouch. The employee may occasionally lift and/or move up to ten (10) pounds. Specific vision abilities required by this job include close vision, peripheral vision, depth perception and ability to adjust focus. Employee may be required to travel by air, rail, bus, or car.

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