Customer Service Representative
Lake Shore Savings Bank - Kenmore, NY

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Job requirements will include new account opening, loan applications, responding to inquiries, performing account maintenance and assisting management when requested.
  • Responsible for developing and maintaining customer and business relations through daily contact with customers entering branch and proactive contact with existing customers.
  • Answers questions and solves problems for customers and tellers concerning all products and services provided by the Bank. Ensures that follow up contact occurs within 24 hours either with a final answer or update on progress.
  • Provides personalized customer service by learning about customer needs and financial goals.
  • Represents the bank at community activities when appropriate.
  • The Customer Service Representative may be asked to work extra hours in order to properly support the teller line and bank operations.

Required Skills
  • Basic computing skills and experience with Microsoft Office programs (Word, Excel, Powerpoint).
  • Strong interpersonal, communication, and leadership skills.
Required Experience
  • 3-5 years of previous banking experience.
  • Experience with opening new accounts and loan application procedures.

Lake Shore Savings Bank - 20 months ago - save job - copy to clipboard