Provide superior Customer Service in support our Fort Worth, Rosenberg, Shreveport and Oklahoma customers. Manage Inbound and outbound calls pertaining to phoned-in orders, order changes, customer maintenance, order status inquiries, initiating the dispute process. Service customers through researching and addressing concerns, problems or complaint transactions regarding product orders and shipments. Manage all Keep Full (VMI) related activities for large commercial bulk customers shipping out of the Fort Worth facility. Activities include building truck loads, arranging carriers, coordinating with manufacturing and shipping functions to ensure customer needs are met and operating efficiencies are realized. Generate reports, enter credits, confirm order shipments, review contract functions, process coupons, log complaint and service issues. Works closely with team members and Sales partners to ensure customers receive a positive experience with every interaction they have with the organization. Must demonstrate strong phone etiquette, effective verbal and written communication, error-free order management, and be a fully contributing member in a larger team environment. Multi-task oriented: Cross training in all areas of customer service responsibilities is required. Must be willing to work overtime during high volume periods or as determined by CS management. Will need to demonstrate a high level of attention-to-detail and manage work with a sense of urgency to proactively manage customer & business requirements.
Required (Basic) Experience & Education:
Requires a High School Diploma/GED and a minimum of 3 years of previous customer service experience. Must possess intermediate level proficiency in Microsoft Office Suite (Excel, Word, Power point, Outlook).
Required Competencies & Other Skills:
Demonstrated effective & timely decision making skills using logic, methodic analysis, and experience. Strong time management and organizational skills; continuously strives for process improvement and efficiency. Demonstrates personal accountability, flexible and can support a changing environment. Can successfully manage conflict in a diplomatic and tactful manner while maintaining composure; can diffuse even high-tension situations comfortably. Works well in a team environment.
Preferred Experience & Education:
Bachelor's degree in Ag Business, Business or Communications strongly preferred. Advanced level proficiency in Microsoft Office Suite (Excel, Word, Power point, Outlook) desired. Preferred consideration will be provided to candidates with previous experience in customer service within a manufacturing environment and experience in the agriculture industry.
Preferred Competencies & Other Skills:
Percentage of Travel:
Land O'Lakes, Inc. offers a competitive compensation and benefits package, including medical and dental insurance, retirement savings account, tuition reimbursement, PTO, paid holidays, and employee development opportunities. Land O’Lakes, Inc. is an Equal Employment Opportunity and Affirmative Action Employer. Land O’Lakes,Inc. enforces a policy of maintaining a drug-free workforce, including pre-employment substance abuse testing.
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