The Customer Service Representative contributes to meeting Langham goals of exceptional customer service, quality, process improvement, and profitability by assisting customers control their flow of supply chain raw materials, work-in-progress, and finish goods. The CSR is ultimately responsible for the outcome of customer accounts, i.e. making sure Langham customers are aware when their loads will be delivered. Activities include front-line support, daily customer order entry, proactive customer communication, troubleshooting and creative problem solving.
Activities as well as work hours may fluctuate in response to daily demands and the needs of the department. A CSR may be responsible for any or all of these activities depending on previous experience and/or performance in the department.