Customer Service Representative
Leap Wireless - Casa Grande, AZ

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Looking to turn a job into a career, while delivering superior customer service?!

Every day, our Customer Service Representatives at Cricket provide customer service in a fun, energetic environment, ensuring that our customer experience is nothing short of excellent.

Our Customer Service Representatives:

• Are positive, patient, persistent and passionate about satisfied customers

• Provide outstanding customer service, striving to retain and gain customers

• Process payments accurately and resolve customer issues

• Participate in outside sales events or promotions

• Work flexible hours, overtime, weekends and holidays at various locations

• Perform daily opening and closing procedures, maintain store appearance and help create a positive working environment.

Required Qualifications:

• 1 year retail experience in customer service

• 1 year of cash handling experience, including cash drawer reconciliation

• High school diploma or GED

• Proficient use of PC software (MS Office preferred) and point of sales systems

Preferred Qualifications:

• 1+ years of customer service experience

• 1+ years of phone etiquette experience

• Bilingual speaking and writing skills in Spanish

• Strong written, verbal persuasion (soft sales) and interpersonal skills

• 2 or more years of college education

Our full-time employees enjoy the following benefits:

Medical, Dental and Vision
Domestic Partner Coverage
Company Paid Life Insurance
Company Paid Dependent Life
Company Paid Disability
3 Weeks Vacation
Sick time
Holiday Pay
Jury Duty Pay
Travel Accident Insurance
401(k) with Company Match
Employee Assistance Program
Tuition Assistance
Flexible Spending Accounts
Adoption Assistance
Fitness Reimbursement
Group Auto & Home Insurance Discount
Discounted Phones & Service for Immediate Family

Cricket Communications, a subsidiary of Leap Wireless, is the pioneer and leader in delivering innovative value-rich prepaid wireless services with no long-term contracts serving approximately 6 million customers. Cricket offers nationwide wireless voice and mobile data services over high-quality, all-digital wireless networks. Cricket's innovative products and services, including the award-winning Muve Music® - the first music service designed for a wireless phone, are available nationwide at Cricket branded retail stores, dealers, national retailers and at:

We are looking for employees with proven competency in their respective fields, who enjoy taking the initiative, and are comfortable in a fast-paced, team-based environment. We offer our team members a competitive total rewards program which incorporates both short- and long-term compensation and incentives, as well as a comprehensive benefits package.

We’re a dynamic, growing, equal-opportunity employer where employees discover that a career can become a calling. To learn more about career opportunities at Cricket please visit

We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.