Linn Star Transfer, Inc. a leader in the Home Delivery
industry has been providing warehousing, delivery, and
installation of household appliances and furnishings for
more than 20 years. Linn Star is located in 10 states
and has 22 strategically located branch offices across
the continental United States. We have up to 180 Home
Delivery trucks on the road each day made up of
Independent Contractors & Employees whom do about 6000
home deliveries each week for a national retailer. We
are currently seeking a Summer Intern for our Customer
Service Department at our corporate office in Cedar
Customer Service Representative Job Purpose: Serves
customers by providing product and service information;
resolving product and service problems, scheduling
deliveries and services. Assist site managers with
customer related concerns while setting up routes for
drivers to follow.
Primary Customer Service Representative Job Duties:
•Resolves product or service problems by clarifying the
customer's complaint; determining the cause of the
problem; selecting and explaining the best solution to
solve the problem; expediting correction or adjustment;
following up to ensure resolution via phone, email or
•Schedule deliveries as needed by market and customer
location within that market.
•Maintains contractor accounts by processing adjustments
within allotted time period.
•Confirmation Calling: Call outbound to customers to set
up/notify delivery and service time frames daily to
ensure accurate delivery windows provided to customers
on a daily basis.
•Route sites as needed to ensure delivery process,
minimizing distance between stops for each route.
•Process Return Authorizations as needed.
•Contributes to team effort by accomplishing related
results as needed.
•Other duties as assigned.
Previous computer experience required. High level of
direct customer contact requiring strong communication
(oral and written) and negotiation skills. Working
knowledge of company policies, practices and customer
related matters as well home appliance knowledge is
To learn more APPLY NOW!
Linn Star Transfer, Inc. - 6 months ago
Mail Delivery services is the oldest department and the reason Linn Star Transfer, Inc. (LST) exists today. In 1986 LST was incorporated in...