- A minimum of 1 year prior in-bound Call Center experience and/or prior customer service experience with heavy phone volume and data entry required
- A high school diploma or GED
- Strong demonstrated customer service skills and phone skills
-Ability to accurately type 35+ corrected WPM
- Attention to detail
- Bi-lingual Spanish/English a plus
-Communication, Oral - Ability to communicate effectively with others using the spoken word
-Communication, Written - Ability to communicate in writing clearly and concisely
-Customer Oriented - Ability to take care of the customers’ needs while following company procedures
-Interpersonal - Ability to get along well with a variety of personalities and individuals
-Reliability - The trait of being dependable and trustworthy
Environmental and Working Conditions:
-Entire work time is conducted in an office setting.
Physical and Mental Requirements:
- Ability to follow directions and catch on quickly
- Flexibility with work schedule is a must
LogistiCare is the nation's leading managed healthcare organization specializing in the management of healthcare transportation benefits. LogistiCare’s client base consists of state and local government agencies (Medicaid agencies, transit authorities, school boards), managed care organizations and hospitals. LogistiCare is not a provider of transportation vehicles (we do not physically own vehicles). Instead, LogistiCare manages a network of transportation providers and provides the administrative infrastructure to authorize services and provide billing and claims payment functionality allowing LogistiCare to offer a complete outsourcing solution to our clients.
We seek full-time Customer Service Representatives (CSRs) for our operations center in Phoenix, AZ. Shifts are between the hours of 6:00am to a 12:00am. We are a 24/7, 365 days a year, inbound call center. Candidates must be available to work holidays and occasional weekend work may be required.
Primary job duties of the CSR include providing superior customer service to clients, efficient and accurate entering of all customer service requests into LogistiCare's data management system, performing all gate keeping functions related to trip authorization, documenting and resolving complaints and issues.
LogistiCare is an Equal Opportunity Employer.
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