Customer Service Representative
*MUST PASS CREDIT CHECK*
The Customer Service Senior Representative will work within the Dedicated Customer Support team and serve as first point of contact for internal/external customers and sales representatives. The individual will be responsible for managing all aspects of customer service via telephone and e-mail - both with varying degrees of complexity. Work request types include but not limited to: Product activation/deactivation, Account Profile Changes, New Account setups, Account Cancellations/Reinstatements, research and verification as well as producing or maintain monthly reports. Required assistance with Customer Service and ePORT phone splits as needed.
Individual must have strong interpersonal skills, should be detail oriented, be customer focused, possess strong customer service and problem solving skills, be results driven who has excellent oral/written communication skills and can work with a sense of urgency while maintaining quality/accuracy (doing it right the first time).
Working knowledge of Microsoft Office Products (Word, Excel, and PowerPoint)
Minimum 2 years College Degree or equivalent work including Call Center experience
Self-motivated and the ability to work with minimal supervision
Westport One consistently ranks as one of the top 10 offices within the MRI Network system , which consists of more than 700 offices worldwide.
Our Contract Staffing division has been the National Office of the Year every year since 1995. We are the Contract Staffing "industry leaders" working specifically on contract and permanent positions within all industries. Key positions we fill are: General Office, Receptionists, Administrative Assistants, Secretaries, Executive Assistants, Transcriptionists, Customer Service Representatives, Human Resource Assistants, Data Entry, Accounts Payable, Accounts Receivable, Payroll, Bookkeeper, Medical Assistants, Medical Billing, Front Office, Back Office, Legal Secretaries, and Paralegals.
Any inquiries relating to this ad will be kept confidential.
To learn more about our organization please visit us at www.westportone.com .
To apply for this position, submit your resume by choosing one or more of the following:
1.) ***CLICKING APPLY NOW ON THIS PAGE*** (PREFERRED)
2.) Email your resume in WORD format to email@example.com . Please refer to job reference code DJM/CustService in the subject line.
3.) Fax resume with cover letter to: 314-991-9586. Attention: Roger Erb. Please refer to job reference code DJM/CustService
NO CALLS PLEASE
MRI Westport - 11 months ago