Customer Service Representative
Masonite - Winchester, VA

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Masonite is one of the world’s leading manufacturers of interior doors and entry door systems.

Throughout the company's 80 year history, Masonite has maintained its focus on leading-edge innovation, manufacturing excellence and superior customer service. Masonite is committed to delivering product and service innovations that will enhance beauty, functionality and architectural design to its customers around the world. Builders, remodelers, architects and homeowners rely on Masonite products to create homes of distinction.

CSR must manage the order process from taking the order to delivery of the order. This includes but is not limited to keeping customers updated with accurate information on their order, follow up and/or investigation of customer requested information to ensure that the customer is contacted in a timely and professional manner with information regarding their order. Build customer relations by utilizing proper communications skills to strengthen business relationships.

Responsibilities:

1

Complete the order entry process with high degree of accuracy for orders originating from telephone, fax and EDI.

2

Requires a close working relationship with customer’s corporate offices to assist in customer and sales representative communication and complaint resolution. Answering technical questions about our product as well as providing part numbers and prices for replacement parts.

3

Research any delivery and/or invoicing issues discrepancies.

4

Compose and type correspondence to customers.

5

Issuing RFC or RMA to the appropriate source.

6

Faxing order confirmations via master pack and/or working with customers when there is a problem with an order due to product availability.

7

File all customer related documents

8

Be able to create custom door pricing quotes in a timely manner.

9

Must be able to work weekends on an as needed basis.

Must be able to work extended hours during the work week as needed.

10

Follow all Company related safety/environmental rules and regulations

11

Must be available to work Flexible hours including nights and weekends.

Qualifications:

Education

High School Education required, Associate’s Degree or higher preferred

Experience

Previous experience in customer service for a manufacturing company is STRONGLY preferred

Order entry experience

Ability to work independently and effectively in a team environment

Excellent phone and written communication skills

Excellent PC skills including Microsoft Office tools or Master-Pak software

Strong analytical skills

Ability to organize and maintain detailed records

Ability to establish and continually develop relationships with the customer and other functions within the organization

Ability to work well in a fast paced environment and the ability to multi-task.

Product Knowledge as it relates to the Door industry

Competencies

Telephone Etiquette

Patience

About this company
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Masonite International - Why Work for Us? A Rich Legacy With over 80 years of innovation, technical expertise, and commitment to...