Customer Service Representative
Aditya Birla Minacs - Henrico County, VA

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IT PAYS
TO HELP
OTHERS

Now Hiring Customer Service Representatives

What’s in it for YOU ?

· High Growth and internal advancement opportunities

· Full Time Hours with Paid Vacation

· Competitive Pay and Benefit Package

· Performance Incentives

· Fun, Casual Work Environment and much, much, more!

Specific Requirements:
· The Customer Service Representative will address key areas of customer concern with regard to handle questions of eligibility, selling agreements, and explaining self-help resources to customers with products that are not eligible for phone support.
Responsibilities:
  • Provide customer relations support via inbound calls
  • First line resolution while expressing empathy for customers
  • Ensure to provide customer goodwill assistance to ensure satisfaction, if needed.
  • Effectively communicate customers to resolve customer issues in a timely and effective matter
  • Use and navigate multiple systems to track, document and research case.
  • Offer additional products and services when appropriate
  • Explain eligibility status and gain agreement about the reason for the call
  • Determine if the customer is calling about a technical or nontechnical issue
  • Determine if a support exception is appropriate
  • Briefly outline the available support options
  • Offer APP, ASL, and self-help resources
  • Handling objections
Essential Qualifications :
  • Education/Knowledge: High School education or GED Equivalent; excellent computer skills and experience in a Windows environment
  • Experience / Skill: 1-2 years customer service experience required. Excellent verbal communication and listening skills required.
Minacs is an Equal Opportunity, Affirmative Action Employer

We thank all applicants however, only those under consideration will be notified.

Aditya Birla Minacs - 20 months ago - save job - copy to clipboard
About this company
326 reviews
Minacs is a leading business solutions company that partners with global corporations in the manufacturing, retail, telecom, technology,...