Customer Service Representative
NBC Owned TV Stations - Washington, DC

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As a Customer Service Representative you will be responsible for handling orders for advertising running on WRC-TV. Responsibilities would include:
  • Work closely with Account Managers in the station and National offices to provide complete customer service to all NBC clients
  • Receive, enter and maintain all commercial orders in sales and traffic systems
  • Verifying all incoming orders for acceptable rates, ratings, and programming to minimize last minute changes
  • Relay maintenance of contracts to agencies where action is required including but not limited to spot make goods, program changes and underdelivery weight
  • Act as a liaison between Account Manager and Agency to meet all buyer request, including contract, inventory, program details
  • Track performance of contracts on local station through proprietary posting system.
  • Partner with traffic department to solve any open scheduling issues including copy and media resolution, order validation and dispute

  • Bachelors degree
  • Minimum 1 year experience with Word, PowerPoint and Excel
  • Must be willing to work in Washington D.C.
  • Must be willing to submit to a background investigation
  • Must be 18 years or greater
  • Must have unrestricted work authorization to work in the United States
  • Must be available to evenings and weekends

    Desired Characteristics
  • Experience with WideOrbit, Media Ocean, DDS, Nielsen Audience Measurement
  • Work under deadline pressure
  • Attention to detail
  • Ability to be a change agent and be process-oriented - able to analyze current processes and help implement improvements for continuous operating growth
  • Superior organizational skills - able to manage multiple priorities
  • Excellent communication skills

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