Customer Service Representative
NORTHWESTERN ENERGY - Huron, SD

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The Customer Service Representatives (CSRs) work in a Contact Center environment responding to a variety of customer inquiries and requests. Taking into consideration resources, constraints, and organizational values, the CSRs will review all alternative solutions and commit to an action to satisfy customer needs and resolve customer issues. The CSRs will be subject to call monitoring.

DESCRIPTION OF ESSENTIAL FUNCTIONS
·
All NorthWestern Energy employees are required to adhere to company safety standards
· Respond to customer inquiries and requests
· Explain rate changes and bill calculations
· Administer NorthWestern Energy’s credit program
· Respond to emergency situations
· Handle customer complaints
· Review alternative solutions and commit to an action to resolve customer needs
· Work effectively within teams and work groups to accomplish organizational goals
· Perform required shift work to include weekends and call outs
· Other duties as assigned
GENERAL QUALIFICATIONS
·
Must be able to demonstrate a good safety record
· Excellent customer skills including strong oral communication skills
· Computer proficiency and good math skills
· Able to positively interact with customers to resolve problems
· Strong organizational skills
· Successful completion of requisite testing and training program is required
· Able to demonstrate an excellent attendance record
· High school degree or equivalent required, advanced education or experience preferred
SELECTION PROCESS

When considering applicants for this position, the selection process will take into consideration the needs of NorthWestern, including such factors as reorganization requirements, diversity opportunities, relocation requirements, employee development and job succession. If any of the preceding language conflicts with the applicable bargaining unit agreements, the bargaining unit agreement will prevail.

NorthWestern Energy - 17 months ago - save job - block
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