Customer Service Representative
Nutramax Laboratories, Inc. - Lancaster, SC

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Description of Work The Customer Service Representative is responsible for providing incoming/outbound call center support. Responsibilities include:
• Providing extensive telephone support for processing sales orders
• Maintaining customer accounts
• Conducting outbound telephone calls to develop direct account relationships
• Providing product knowledge requests for both the Consumer and Veterinary division
• Increasing sales by calling on new and existing accounts
• Coordinating company sponsored events and trade shows
• Providing the Sales Managers with support materials on an as needed basis
• Maintaining contact information of distributor representatives provided by Sales Managers
• Ensuring distributor representatives are aware of current literature, premiums and in house programs
• Coordinating logistics for Nutramax endorsed activities
• Assessing and arranging for services and support materials for trade show preparations and dinner meetings
• Analyzing the success of events and summarizing feedback for review by the appropriate sales manager and corporate services manager
• Analyzing monthly data from direct sales and summarizing results for review
• Other duties as assigned
Qualifications Experience Required This position requires a high school diploma or GED. A minimum of 1 year experience in a professional customer service environment. Must be detail oriented, possess exceptional telephone skills and written/oral communication skills. Strong interpersonal skills and the ability to work well in a team environment required. Must be proficient in MS Office Suite. Prior veterinary or medical experience desired.
Meeting the needs and expectations of our customers with continuing operations in Maryland and expansion in South Carolina.
Maryland Facility
Nutramax Laboratories, Inc.
2208 Lakeside Boulevard
Edgewood, MD 21040

South Carolina Facility
Nutramax Laboratories, Inc.
946 Quality Drive
Lancaster, SC 29720

Nutramax Laboratories, Inc. is an equal opportunity employer.