Customer Service Representative
OfficeTeam 3,299 reviews - Upper Arlington, OH

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An Upper Arlington company has an immediate opportunity for a customer service representative. The essential job duties and responsibilities for the position will include: develop and maintain a basic knowledge of all travel products offered by the company, including all of the policy provisions and procedures pertaining to customer service, provide high quality assistance to customers and prospects who contact the company, return all voice mail messages from customers and/or insurance company contacts within 1 business day, keep accurate documentation of all conversations including recording all inbound and outbound calls and preparing notes for customer files as needed, remain current with all pertinent compliance and legal regulations, participate in ongoing review sessions with manager to ensure that all service standards and goals are being met, complete standard written correspondence as needed, send standard customer emails as needed. Ideal individual will have 2+ years of customer service experience and be proficient specifically in Microsoft Access database along with the MS Office Suite. This is a temporary to full time opportunity and the hours are M-F from 10am-7pm.
Advanced Customer Service, Intermediate Typing 45-60 WPM, Basic E-Mail, Basic Office Skills, Intermediate MS Excel, Basic MS Access, Intermediate MS Word, Intermediate MS Outlook.

About this company
3,299 reviews
Robert Half International carries the full load of personnel services. The company places temporary and permanent staff through eight...