Customer Service Representative
Oldcastle - Lakeland, FL

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City: Lakeland

State: Florida

Postal/Zip Code: 33801

Oldcastle Lawn & Garden is a division of Oldcastle Architectural (APG). Oldcastle APG is the leading North American manufacturer of concrete masonry, lawn, garden and paving products and a regional leader in clay brick. The group also produces packaged cement mixes, lightweight aggregates, bagged decorative stone and lime. With over 200 operating locations and 6000 employees, Oldcastle Architectural operates across 38 states and 2 Canadian provinces.

Believe in taking care of your customers? So do we…..

As an Oldcastle Customer Service Representative, you will work with internal and external customers to answer product, billing and delivery questions in a fast-paced manufacturing environment.

Job Summary/Duties

This position is responsible for ensuring the highest level of customer satisfaction by providing support, guidance, proper follow-up and resolution to customer inquiries or issues.

Take sales orders from sales representatives and customers, enter orders into system for billing and delivery.

Assist customer with product questions, quotes, ordering, order tracking, complaints and problems.

Categorize, file, and maintain ship ticket copies for audit purposes and file all customer records.

Run credit card approvals and check approvals, retrieve needed information for credit department.

Requirements

Must be able to multi-task with high attention to detail

High School diploma or GED or equivalent in related experience

Basic math, organizational, and problem solving skills

Verbal and written communication skills

Skilled in Microsoft Office suite

Preferences

Ability to think independently while successfully functioning in a team environment, with a proven track record of contributing toward team goals

About Oldcastle

Oldcastle has a long and proud heritage as one of North America’s largest corporations. We are a proud reflection of the hundreds of family businesses, local and regional companies and mid to large sized enterprises that together form the Oldcastle family. Oldcastle operates with a decentralized, diversified structure, letting you work in a small company environment while having the career opportunities of a large enterprise.

One of our employees says it best…

The great thing about Oldcastle is there never seems to be a shortage of opportunities." – Anass

Oldcastle is a great place to grow! If you’re up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our career site. Please take 10 minutes to complete your on-line profile which will be sent directly to the appropriate Hiring Manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest in the Oldcastle family!

What Oldcastle Offers You

A culture that values opportunity for growth, development and internal promotion

Highly competitive base pay

Comprehensive medical, dental and disability benefits programs

Group retirement savings program

Health and wellness programs

About Oldcastle

Oldcastle has a long and proud heritage as one of North America’s largest corporations. We are a proud reflection of the hundreds of family businesses, local and regional companies and mid to large sized enterprises that together form the Oldcastle family. Oldcastle operates with a decentralized, diversified structure, letting you work in a small company environment while having the career opportunities of a large enterprise.

Oldcastle is a great place to grow! If you’re up for a rewarding challenge, we invite you to take the first step and apply today! Please complete your online application and profile which will be sent directly to the appropriate Hiring Manager. Thank you for your interest in the Oldcastle family!

Oldcastle Lawn & Garden is an Affirmative Action and Equal Opportunity Employer

Oldcastle Lawn & Garden is part of the Oldcastlecareers™ network.

Oldcastle - 19 months ago - save job - block
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About this company
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Oldcastle is the largest manufacturer of building products and materials in North America with more than 1500 locations and 35,000...