Customer Service Representative
Oldcastle - Winchester, VA

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City: Winchester
State: Virginia
Postal/Zip Code: 22603

Betco Supreme is a division of Oldcastle Architectural (APG). Oldcastle APG is the leading North American manufacturer of concrete masonry, lawn, garden and paving products and a regional leader in clay brick. The group also produces packaged cement mixes, lightweight aggregates, bagged decorative stone and lime. With over 200 operating locations and 6000 employees, Oldcastle Architectural operates across 38 states and 2 Canadian provinces.

Job Summary/Duties
  • This position is responsible for ensuring the highest level of customer satisfaction by providing support, guidance, proper follow-up and resolution to customer inquiries or issues.
  • Take sales orders from sales representatives and customers, enter orders into system for billing and delivery.
  • Assist customer with product questions, quotes, ordering, order tracking, complaints and problems.
  • Categorize, file, and maintain ship ticket copies for audit purposes and file all customer records.
  • Run credit card approvals and check approvals, retrieve needed information for credit department.

  • Must be able to multi-task with high attention to detail
  • High School diploma or GED or equivalent in related experience
  • Basic math, organizational, and problem solving skills
  • Verbal and written communication skills
  • Skilled in Microsoft Office suite

What Oldcastle Offers You
  • A culture that values opportunity for growth, development and internal promotion
  • Highly competitive base pay
  • Comprehensive medical, dental and disability benefits programs
  • Group retirement savings program
  • Health and wellness programs

About Oldcastle

Oldcastle has a long and proud heritage as one of North America’s largest corporations. We are a proud reflection of the hundreds of family businesses, local and regional companies and mid to large sized enterprises that together form the Oldcastle family. Oldcastle operates with a decentralized, diversified structure, letting you work in a small company environment while having the career opportunities of a large enterprise.

Oldcastle is a great place to grow! If you’re up for a rewarding challenge, we invite you to take the first step and apply today! Please complete your online application and profile which will be sent directly to the appropriate Hiring Manager. Thank you for your interest in the Oldcastle family!

Betco Supreme is an Affirmative Action and Equal Opportunity Employer

Betco Supreme is part of the Oldcastlecareers™ network.

Oldcastle - 21 months ago - save job - copy to clipboard
About this company
83 reviews
Oldcastle is the largest manufacturer of building products and materials in North America with more than 1500 locations and 35,000...