Customer Service Representative
PLS Financial Services - Phoenix, AZ

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Successful Customer Service Representatives (CSR) are the primary point-of-contact with our customers. They are the “face" of PLS. As such, they are accountable for delivering superior customer service. They also sell company products and services. The CSR is accountable for maintaining company standards of quality and complying with all policies and procedures.

Being a CSR at PLS means:
Providing outstanding customer service to ensure repeat business
Promoting our products and services to current and potential customers
Ensuring all transactions are completed in compliance with federal, state, and local regulations
Following company policies and procedures
Maintaining a balanced cash drawer
Completing all transactions accurately, including cash handling
Using multiple computer applications to access information and process transactions
Resolving customer complaints or referring complaints to the Store Manager for resolution
Maintaining a safe, organized, and clean environment
Performing other duties as instructed by management

Requirements

What we need from you:
Previous customer service experience in industries such as hospitality, financial services, retail and restaurant is preferred
Ability, willingness, and comfort to engage with customers
Strong verbal communication
Ability to drive sales
Exceptional attention to detail and ability to multi-task
Professional appearance and demeanor
Able to work flexible hours, including early morning, evenings, weekends, and holidays
English/Spanish bilingual is a plus

Working Conditions and Physical Requirements:
Must be able to remain in a stationary position for extended periods of time
Must be able to lift 5-10 lbs. with little assistance
Must be able to work in restrictive spaces and keep their concentration in a busy environment with moderate to high noise levels

PLS Financial Services - 2 years ago - save job - copy to clipboard
About this company
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