Customer Service Representative
Party City - Pleasanton, CA

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Summary for Customer Service Representative

We are currently looking for Customer Service Representatives in our Alameda, California e-commerce office. Customer Service Representatives are the direct point of contact for customers. They are responsible for ensuring that Party City customers receive an adequate level of service or help with their questions and concerns.

Responsibilities for Customer Service Representative
  • Interact with customers to provide information in response to inquiries about products or services
  • Resolve customer complaints according to guidelines established by Party City
  • Communicate with customers through a variety of means, telephone, email, fax, regular mail, in person
  • Help people decide what types of products would best suit their needs
  • Aid customers in completing purchases and transactions
  • Gain product knowledge to be able to answer customer inquiries
  • Customer Service dispatching and tracking - tracks calls to Customer Service line - retrieves and logs messages, creates reports with issues, distributes reports to appropriate Associate for resolution (monthly), tracks resolutions as reported; does the same with emails sent to website
  • Assist Supervisor with other projects as needed

Skills for Customer Service Representative
  • Position Requirements:
  • Basic PC skills
  • Proficient in telephone etiquette
  • Pleasant and friendly demeanor
  • Good communication skills
  • Problem solving skills
  • Able to work independently within specific time contraints

Education for Customer Service Representative
  • High school diploma or equivalent

Misc for Customer Service Representative

We are an equal opportunity employer.

About this company
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