Customer Service Representative
Patterson Companies - Rocky Hill, CT

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Job Description:

Patterson Dental is seeking a Customer Service Representative to join our team. Our representatives are responsible for providing and maintaining a professional standard of service to our customers by responding to inquiries in a courteous and helpful manner. You will assist the customers in determining their professional needs when receiving or placing telephone calls.

Main Duties:
  • On the job training responding to inquiries from customers and sales personnel
  • Learn to determine the professional needs of customers when receiving or placing calls
  • Upgrades telephone orders
  • Introduces and promotes new products during calls
  • Researches and resolves customer problems relating to the merchandise department under guidance of lead customer service representative
  • Participates in and supports campaigns/promotions sponsored by the Marketing Department, Region and/or Branch
  • Expedites credits on merchandise returned from accounts
  • Performs other duties as assigned

Qualifications:
  • High school diploma or equivalent.
  • Previous customer service experience is required, along with excellent verbal/phone communication and organizational skills.
  • Dental product knowledge is helpful.
  • Working knowledge of personal computers is necessary.

Position Type:
Full-Time

Regular or Temporary:
Regular

Company: Patterson Dental Supply, Inc.

About this company
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