Provide excellent customer service to customers regarding daily transactions, addressing inquiries, and problem resolution in accordance with Peoples Bancorp policies. Through face to face interactions with customers, you will have the opportunity to provide top-notch customer service by handling financial transactions accurately and efficiently. Contribute directly to the success of the banking center by recognizing and uncovering opportunities to make sales referrals on products and services.
Deliver superior customer service by consistently providing premier customer satisfaction with a friendly demeanor, can-do attitude, and willingness to help at all times.
Develop and retain the customer base, greet by/use name, have knowledge of account ownership, and be responsive and timely with correspondence and problem resolution.
Maintain a position of trust and responsibility by keeping all customer business confidential.
Maintain a balancing and error record that is in line with policy and have the ability to find and correct outages and to enlist help as needed for more difficult errors.
Demonstrate sound judgment in decision making, abiding appropriately to established guidelines and procedures.
Continuously increase knowledge and skills through self-motivation, formal education, and in-house training.
Consistently meet or exceed sales referrals as set by management.
Maintain a well-developed working knowledge of the complete line of products and services offered.
Initiate conversations to uncover customer needs and be capable of effectively referring customers to business partners for the selling and cross-selling bank products and services to customers.
High school degree, GED or foreign equivalent required.
Customer service, sales and/or computer experience is strongly preferred.
Work involves extensive cash handling, which requires ability to perform advanced math functions.
Work involves contact with the public, necessitating the ability to present a professional image.
Must be able to work in a team environment with the ability to interact well, and in a positive manner, with co-workers and management.
Need to have flexibility in scheduling.
Peoples Bancorp Inc. - 21 months ago