Customer Service Representative
Pinnacle Solutions Inc - Indianapolis, IN

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Job Purpose:
Serves customers by providing software product and service information; resolving product and service problems;

Duties:
  • Attracts potential customers by answering product and service questions; suggesting information about other products and services.
  • Opens customer accounts by recording and maintaining account information.
  • Takes a proactive approach to building positive customer relationships; up-selling products and services; identifying new sales opportunities.
  • Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
  • Recommends potential products or services to management by collecting customer information and analyzing customer needs.
  • Prepares product or service reports by collecting and analyzing customer information.
  • Contributes to team effort by accomplishing related results as needed.
Skills/Qualifications:
Customer Service, Product Knowledge, Sales, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information, Multi-tasking, Ability to Understand Computer Software and Technical Services Associated with Software

Monster - 4 months ago - save job - block
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