Customer Service Representative
R+L CARRIERS - Houston, TX

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**R+L is seeking a Customer Service Representative in our Houston, TX Terminal**
Full Time / 1st Shift Monday - Friday 9:00am - 5:30pm

The Customer Service Representative is responsible for maintaining a positive relationship with customers and to assist customers and other R & L employees in tracking and monitoring freight movement. The Customer Service Representative must use customer retention techniques to ensure customers feel valued and listened to, to resolve their issues, and promote company goals and objectives.

CSR's will provide WORLD CLASS CUSTOMER SERVICE ' to our internal and external customers by providing timely problem resolution through:

Daily freight tracing with customers
Assist other terminals in freight related issues of OS&D
Perform other related duties as assigned

Requirements:
Posess a 'WE CAN DO IT' attitude
Strong communication/telephone skills
Able to work in a fast-paced environment
Ability to deal with potentially stressful situations
General office and customer service experience necessary
Computer and keyboard literate
Transportation knowledge a plus, LTL experience preferred
Ability to type 30+ WPM null

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