Press+, a service of RR Donnelly, is a technology platform that enables news publishers to ask their most engaged readers to subscribe for full access to the online journalism they value. The platform makes paying for online content simple and easy, offering readers a single account with which they can purchase, track and manage their online subscriptions.
To learn more about Press+, visit www.mypressplus.com
The Customer Support Representative will support all customer-related activities and be responsible for resolving customer issues in a timely manner.
Support phone, web contact, email, service tickets and other customer activities to ensure adherence to privacy standards, accuracy of information and timely resolution
Report problem areas and customer issues to department management to help support development of improved processes and procedures
Maintain a thorough working knowledge of the company’s affiliates, products, services and technology, and relate this information to customers
Analyze and report any technical difficulties, in concert with internal technical staff
Keep detailed records of daily activities
Create customer-facing support documentation
1-2 years of customer service or support experience analyzing and solving customer problems
Good overall knowledge of web technologies and related problem-solving
Detail-orientated and able to manage several tasks at once
Excellent writing skills are a MUST
Strong interpersonal and communication skills including a firm and patient demeanor
Proficient in MS Office Suite (including Word, Excel and PowerPoint)