Customer Service Representative
Remy International - Edmond, OK

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As a Company, Remy International recognizes the cultural expectations that are important to you and we value our passionately committed, energized, and diverse workforce. We reward excellence, promote development, expect high ethical standards and support work/life balance. As we continue to expand our global initiatives, we now seek a CUSTOMER SERVICE REPRESENTATIVE.
Job Summary:
The Remy Customer Service Representative possesses a high level of professionalism while managing our corporate customer order data base, utilizing and monitoring our on line ordering system while providing first line written and verbal communication to our customers in regards to Remy products, deliveries and issues resolutions.
Job Duties:
• Manage customer orders – receive customer order information and input accurately and timely in accordance with Corporate policy
• Act as a professional representative of the company to maintain an excellent rapport and working relationship with our customers, constantly striving to improve that relationship on behalf of the company
• Ensure customer requirements are being accurately reflected to production control, material planners and manufacturing
• Facilitate available inventories to be shipped to customers on schedule
• Provide customers with times and appropriate feedback on open orders and deliveries
• Ensure management is informed of any existing or potential customer issues

Job Requirements & Skills:
• Minimum 2-5 years customer service experience
• Good understanding of how CS interrelates with other functions in the organization
• Strong communication and interpersonal skills are skills are necessary
• Committed to delivering quality product—monitors process to ensure quality
• Ability to manage multiple issues and responsibilities simultaneously
• Intermediate analytical and problem solving skills
• Has a clear understanding of procedures and techniques
• Works under supervision

Preferred Requirements & Skills:
• Degree in Business Administration or related field

Competency Level Preferred:
Leadership
• Developing a global mind-set- engages others
• Continuous improvement, flexible; Implements Change Initiatives
• Day to Day Operations
• Establishes leadership credibility; builds working relationships
• Provides feedback and coaching

Business Acumen
• Uses processes to build and improve work
• Understand Remy business; Understands business finance’s
• Align accountabilities; integrate efforts across the organization
• Grasp multiple cultural perspectives
• Focuses staff on customer priorities and urgency

Initiative & Teamwork
• Encourages Team work
• Puts team before self
• Analyzes issues & uses sound judgment

Communications
• Listens to others for meaning and intent
• Strong verbal and written skills
• Speaks with impact from knowledge base

Time Management & Planning/Organizing
• Establishes plans for tactics within own area
• Delegates appropriate tasks
• Manages own tasks and takes ownership for self and staff
• Manages self and emotional; deals with difficult situations effectively

Technical Expertise/Knowledge
• Applies technical knowledge to business issues
• Seeks knowledge; drives standards for quality work
• Develops detailed plans for both staff and projects
• Implements Procedures, Practices and programs; uses critical thinking in daily work

Work Requirements and Conditions:
• This position is located in a Professional environment.
• Equipment used: Standard Office Equipment
• Lifting requirements: Standard Office Lifting Requirements
• Safety Equipment used (PPE): As defined for this job may include safety glasses, safety shoes, hearing protection and other personal safety equipment per your specific assignments and locations

Remy is an Equal Opportunity Employer. It is Remy’s policy not to discriminate on the basis of race, religion, color, national origin, genetic make-up/condition, medical condition, disability, marital status, age, sexual orientation, sex and pregnancy, including sexual harassment (all as defined and protected by applicable law.) The Company will make employment decisions so as to further the principle of Equal Employment Opportunity.
To apply for a position at Remy visit our career page: https://jobs.remyinc.com

Remy International - 17 months ago - save job - block
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