Customer Service Representative
Rich's - Buffalo, NY

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Rich Products Corporation is known around the world as the founder of the non-dairy segment of the frozen food industry and the leading supporter and solutions provider to the Food Service, In-Store Bakery and Retail marketplaces. We are one of the world's premier family-owned food companies with more than 9,000 associates worldwide.

We currently have a great opportunity as a Customer Service Representative. Please visit our website at to apply for this position or view other exciting opportunities.

The Customer Service Representative position will work with brokers, field sales, distribution centers and internal RPC Associates to proactively manage the service requirements of our customers in an efficient and cost effective manner that is mutually beneficial to the customer and Rich Products.

Receive and respond to inquiries from customers, brokers, field sales and internal associates in regards to order status, products, pricing, promotions and forecast information.

Perform troubleshooting and develop permanent solutions.

Process customer orders and manage order data integrity.

Support maximum order fulfillment activities by collaborating with fellow CS&L associates.

Coordinate required distribution activities and notify customers regarding order fulfillment.

Develop and leverage relationships with Third Party distribution partners.

Support the Customer Service and Logistics organization with departmental projects.

What do I need to be considered a candidate?
Bachelor's degree required in business or related field with at least one year of customer service experience

Strong written and verbal communication skills (interpersonal skills)

Demonstrated problem-solving skills and trouble-shooting skills

Demonstrated ability to multitask and work under pressure

Strong decision-making skills

Demonstrated ability to work in a team atmosphere


Strong PC proficiency to include Microsoft Office Word, Excel, PowerPoint (Access preferred)

SAP or related systems experience preferred

Travel 5%

We are proud to be an Equal Opportunity Employer and invite qualified candidates to apply. As part of our efforts to provide a safe and productive environment and hire talented and qualified associates, we maintain a drug-free workplace and perform pre-employment substance abuse testing and background investigations.

Rich's - 21 months ago - save job
About this company
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