Customer Service Representative
RxCrossroads - Louisville, KY

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Shift: 9:00 AM - 6:00 PM.

Summary of Purpose: To monitor processing of cases for patients with specialty pharmacy vendors and home health agencies to overcome delay in turn around times and other obstacles.

Duties and Responsibilities (Essential Functions):
  • Monitors drug shipments and patient training between patients, physician offices and specialty pharmacies

  • Work with vendor contacts (specialty pharmacies and/or Home Health agencies) to expedite approval and delivery of medication and injection administration and/or injection teach

  • Understand reason for denial and take appropriate actions to resolve case

  • Re-triage cases to appropriate specialty pharmacy when/if appropriate in a timely manner

  • Respond to vendor statuses (written, electronic or verbal) making appropriate entries into NG system

  • Set follow up alarms as appropriate to resolve patient prescription request

  • Communicate with Case Managers II (CMII), Case Managers III (CMIII), and to work with medical practices, sales representatives regarding the status of cases

  • Provide consultative services where issues arise on how obstacles can be overcome in order to get patient on paid therapy

  • Works with CMII and CMIII to obtain missing information

  • Develops and works daily report and maintains e-mail of pending cases in a timely fashion

  • Coordinates and schedules conference calls with vendor contact and/or home health company to review status of cases

  • Maintains all patient confidentialit

Omnicare, Inc - 14 months ago - save job - block
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